FAQ: Torch & Shield
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

The digital rulebook is said to deliver on Dec 2024 is this an error

Yes it is. It will deliver Dec 2023!!!

Last updated: October 10, 2023 06:22

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

Global shipping remains volatile and the risk of unexpected changes in costs remains a possibility.
Grimskald will endeavour to absorb changes where we are able to do so, however as we approach delivery of physical pledges, we reserve the right to amend our shipping fees as required. We will always advise backers in advance of any such action being taken.

Our products are not toys, and should not be handled by children under the age of 13. Because of the lack of control in how our products are used and the potential environments that they me be used in; we cannot be held responsible for injuries sustained to life and limb or property damaged due to the use of any of our products. Having said that we fully stand behind anything that leaves our doors and bears the Grimskald brand. Because of this we will repair or replace any of our products that fail from acceptable use.

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